Our written promise · Plain English
Ryan’s No-Surprise Roof Promise. Every term, on one page.
Most roofing promises live in a sales pitch. Ours are written down here, including what they do and don’t cover, so you can hold us to them.
For every homeowner
What you get, whether you hire us or not
A photo report you keep
Every free inspection includes a dated photo report of what we found. It is yours to keep, whether or not you hire XPRO ELITE.
A straight answer
We tell you whether the roof needs nothing, a repair, a replacement, or a conversation with your insurer. If a repair is enough, we quote the repair.
No “sign today” pricing
Your price never depends on signing the day we visit.
A clean job site
We protect your landscaping, clean up each day we work and finish with a walkthrough. If you find debris we missed, call us and we come back to take care of it.
Paying cash or financing
The No-Surprise Roof Promise, term by term
One written price, good for 30 days
You receive one itemized written price for the scope written on your estimate. It holds for 30 days from the date on the estimate.
Rotted decking is the only possible add-on
Nobody can fully judge decking until the old roof is off. If boards are rotted or damaged, we photograph them and show you before replacing them, and you pay the per-sheet price written in your contract, only for those sheets.
Anything else is never added to your price automatically. If we find a problem beyond the decking, such as damaged framing, we stop, show you photos and explain the options. Nothing extra is done or charged without your written approval. Upgrades you choose are priced in writing before we do them.
Final payment after the walkthrough
Final payment is due after the work is complete and you have walked the property with us. Your contract shows the full payment schedule before you sign.
Financing
Financing is available through our lending partner, SVC Finance, subject to credit approval. Rates and terms are set by the lender; ask us for current terms. See financing.
Insurance claims · XPRO Claim-to-Completion™
On insurance jobs, a buildable scope before we build
Everything in writing before production
Before non-emergency production, we show you in writing: the carrier-approved scope, supplements that were approved, supplements still pending, your deductible, known non-covered items, upgrades you selected, and any known homeowner-paid amounts.
Concealed conditions
If a concealed condition shows up after tear-off, we document it immediately and, where appropriate, submit the construction basis for carrier consideration before treating it as a homeowner-paid change whenever reasonably possible.
Your deductible
We never waive, rebate or absorb deductibles, and we never ask anyone to misstate anything to an insurer. If affordability is the problem, ask about payment or financing options.
Who decides coverage
We are the contractor. You file the claim, and your carrier decides coverage. XPRO ELITE does not act as a public adjuster, does not interpret insurance policies and cannot guarantee a carrier’s decision. What we do guarantee is that our construction position is documented, organized and supported with the evidence reasonably available to us. How claims work.
How to use this promise
If you think we haven’t kept a term on this page, call or text (937) 807-6637 or email hello@xproeliteexteriors.com. Tell us your address and what happened, and keep your photo report and estimate; they are your record.
What this page is not
This page describes how we work. It is not an insurance policy, and it is not a workmanship or product warranty. Manufacturer warranties, such as GAF’s, are provided by the manufacturer under its own terms. Your signed contract is the agreement for your project; if anything in it differs from this page, ask us before you sign.
Your right to cancel
If you sign a contract at your home, Ohio’s home solicitation sales law generally gives you the right to cancel until midnight of the third business day after you sign (Ohio Rev. Code 1345.23), and the contract must include that cancellation notice.
Last updated October 2, 2026.
Ryan’s No-Surprise Roof Promise
Pick the path that fits your situation.
Every path starts the same way: a free inspection and a dated photo report you keep. Then you choose what happens next.
Filing an insurance claim
XPRO Claim-to-Completion™
Your deductible. A documented scope. A buildable restoration.
- We compare the carrier’s estimate with what the build requires
- Missing items documented and submitted before production
- Approved, pending and homeowner-paid items shown in writing
Paying cash or financing
No-Surprise Roof Promise
Proof first. Price in writing. No surprises.
- One itemized written price, good for 30 days
- Rotted decking is the only possible add-on
- Final payment after the final walkthrough
Not sure what you need
Free X-Ray Roof Inspection
A dated photo report you keep, and a straight answer.
- Every slope, flashing, vent and gutter photographed
- Repair, replace, claim or nothing at all
- No obligation, no pressure
Read the full written promise · No “sign today” pricing · We never waive or rebate deductibles
Google reviews
What homeowners say
“I recently had my roof replaced by XPRO Elite, and I couldn’t be more satisfied with the results. From the initial inspection to the final cleanup, Dominic, Ryan, Mike, Jason, and their entire crew demonstrated exceptional professionalism, communication, and workmanship.”
Joe M. · Google review · Roof repair for storm & wind damage · Read on Google (opens in a new tab)
“I had three company’s come out to give me an estimate on a standing seam metal roof … theirs was not the cheapest but the value that brought to our home and ideas is what guided us to choose them. You can just tell when you can trust someone and Dominic and Ryan really just have that energy.”
Molly M. · Google review · Read on Google (opens in a new tab)
“…70 mile an hour winds that rip 15 shingles off my roof, Dominic was right here the next day to have his crew patch up my damaged roof. It took three different submissions by XPro Elite to finally get a full roof replacement approved by Allstate. I would say just be patient. Trust the process. These guys know what they’re doing. Also, if you need a loan to replace your roof, they have great options. Ryan was all over it.”
Kevin H. · Google review · Roof repair for storm & wind damage · Read on Google (opens in a new tab)
Free X-Ray Roof Inspection
Hold us to it. Book your free inspection.
Tell us about the property and Ryan’s team will reach out to schedule a free, no-obligation inspection, with photos of everything we find.
- Free inspection with a photo report you keep
- A straight answer: repair, replace, claim or nothing
- Financing available, subject to credit approval
- GAF Certified installation
Book your free roof inspection
Free · You keep the photos · No sales pitch
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